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Corporate Vendor Onboarding

Mission
Mission #M-0090
Timestamp
2h ago · 11:30 UTC
Duration
31 min
75%
Task Completion Rate
3 completed1 blocked4 total steps

Journey Step Results

#Journey StepPriorityResultType
1Receive vendor portal inviteHIGHCompletedOnboarding
2Complete company registration on portalCRITICALCompletedOnboarding
3Verify corporate email domainHIGHCompletedOnboarding
4Set up multi-factor authenticationHIGHBlockedConfiguration

Experience Failure Analysis

Set up multi-factor authenticationHIGHFailed at 14m 22s

Domain verification email was not delivered to the agent's corporate inbox within the expected 2-minute window. After 7 minutes and two resend attempts, the email arrived in the spam folder. The portal provides no guidance to check spam, and the resend button shows no confirmation. The agent was blocked for 14 minutes before proceeding. When domain verification was finally resolved, the MFA setup modal had already timed out — requiring the agent to restart the enrollment flow. The QR code failed to reload on the second attempt. Account setup stalled and required admin intervention.

Friction point:Vendor Portal — Email Verification Flow